Thirteen years of building products, fixing processes, and leading teams through the messy parts.
I'm a product and operations leader who's spent most of my career in fintech and SaaS — scaling systems, reducing chaos, and helping teams ship things that matter. Here's some of what that's looked like.
I lead three teams focused on operations products. The highlight so far: using AI-powered analysis across 15+ initiatives to drive $7M+ in combined cost savings and revenue. I also used an AI-augmented Jobs-to-Be-Done approach to consolidate 185 customer tasks into 10 core jobs — cutting prioritization time by 40%.
Led cross-functional work that contributed to $11M+ in annual revenue. Boosted ops productivity by 75% and dev productivity by 50% through process improvements and automation. Rolled out a service to 54 partners and reduced data issues by 95%.
Scaled payment infrastructure from $50M to $200M+ in monthly volume. Cut support tickets by 60% using Jira analytics to inform the roadmap. Built API-first solutions and owned the technical documentation.